A service question only says that the watch stops occasionally. Which observations make an initial enquiry more useful?
Reply scope: address the opening question, explain the supporting record or reasoning, and state the limit of the answer.
Service enquiry: information a watchmaker can use · RWF-07615
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Document when it stops, winding behaviour, recent impacts and the positions in which it happens. Be honest about the watch and request an assessment before approving work or ordering parts.
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