Perfect Clones communication, two weeks of silence

Ordered a Submariner 126610LV, the green bezel, from Perfect Clones on 18 December. 450 to 500 EUR band, bank transfer, confirmed by Josh within a day. I was very specific about shipping: after my seizure last year I do not want the express courier option, I want standard post. Josh agreed in writing.

QC photos on 29 December. Approved. Then nothing. From 30 December to 13 January not a single reply, despite four messages from me, including one asking simply whether it had shipped and by which method.

On 14 January Josh came back, apologised, said he had been away over the New Year and that the parcel had shipped on 2 January. By express courier. He said standard post was not available that week and the courier was faster anyway. I had not been asked.

It was delivered to Limerick on 20 January with no customs charge. So the outcome was fine, and I have the watch. But the whole reason I chose standard post was ignored without asking me, and I had two weeks of silence during which my money was gone and I had no idea where anything was.

The watch is good. The communication was not. Both things are true.

Agreeing something in writing and then quietly doing the opposite is worse than slow replies. A holiday is fine, but say so before disappearing. That would have taken one message.

Standard post does slow down a lot around New Year, so I understand why he switched. He still should have asked you first.

That matches my refund experience in October. Polite in the end, but long silences in the middle. Glad you have the watch.

Good to know before I order. Thanks for the dates.