Perfect Clones refund: it happened, eventually

Writing this because I said in another thread I would, and because the last time I had a bad experience nobody wrote anything down and I had to work it out alone.

Ordered a Datejust 126334 from Perfect Clones on 2 September, 420 to 470 EUR band, bank transfer. Josh was quick and friendly at the start. QC photos on 10 September showed a scratch on the fluted bezel at roughly 2 o’clock. I asked for a replacement. Josh agreed.

Then nothing for twelve days. When I chased, he said the replacement had a dial defect and they were waiting for a new batch. I asked for a refund on 24 September. He said yes in principle and asked me to wait a few days for the accounts side.

It took until 9 October. Fifteen days for a refund, three messages from me in between, each one answered politely but without a date. The full amount came back. I lost a small amount on the bank fee both ways, about 15 EUR total, which I am not going to argue about.

So: refund honoured, in full, but slowly, and only because I kept asking. If you are going to ask for a refund from anyone, ask for a date, not a promise.

Fifteen days with polite non-answers is exactly the pattern I cannot stand. At least it came back in full. Thank you for writing it down with dates, that is what makes a report useful.

One refund, slow but complete, is a data point, not a verdict. I would want to see a few more before reading anything into it either way. Glad you got your money back.

This is useful, I was about to order from them. Did he ever say what was wrong with the replacement dial?

Only that it had a printing defect. No photo. I did not push since I had already decided to ask for the refund.